This picture demonstrates the problem of mixing batches of artificial grass, or joining the grass in different directions. This and the other picture were taken by one of our fitters when called in to assess the installation, fitted by another artificial grass company. It clearly demonstrates the importance of using trained and experienced fitting teams and quality products.

The client requested the installing company to rectify the problem but after several attempts failed. The solution with this area would be to have used a medium-long pile artificial grass, in filled with sand or sand/rubber mix. If you look carefully to the back of the photo you can clearly see ripples caused by the grass not being sand filled, therefore causing it to lift and not follow the sub base below.

It is also important to ensure the pile is leaning in the same direction when joining artificial grass, we would always recommend placing both pieces together then walking around it, this will ensure it looks perfect from all directions. It is also important to check batch numbers ensuring a perfect join.

This picture shows a shoddy finish. Folding artificial grass over timber battens causes the pile to open up leaving ugly edges. Overtime this can also cut through the backing of the artificial grass, causing more problems in the future.

Folding over timber will also cause a problem if the sub-base settles leaving high ridges on the perimeter, this will result in water settling in areas.

Also poor cutting skills are shown here e.g. cutting into awkward areas around the steps. The best solution for this kind of area is to either build a brick or timber frame around the step following the contour of the ground, using the brick or timber to hide the edge of the artificial grass. Alternatively when preparing the groundwork reduce the step height making new contours that are shallow enough for the grass to flow away from each step.

This picture illustrates more ripples on areas that although are steep, are flat and smooth. This is caused due to the grass having no weight holding it in place and can be resolved by using a sand or rubber filled artificial grass.

The picture also shows the incorrect fitting around the tree. As the soil around the tree has no support, it will overtime erode and cause the grass to sag. This can be resolved by installing either a brick or timber surround; this will hold the soil above in place whilst giving you a place to finish the grass up to. We could also use a large diameter plastic drainage pipe or plastic plant container with the base removed, this is great as it can be fitted quickly and cut to the perfect shape.

Also folding artificial grass into the surround looks ugly and unnatural.

Using a non sand filled grass product can cause problems as the weight of the artificial grass alone is not enough to ensure that it is held in place. The benefits of using sand filled products are that it lays flat with no ripples or creases following the natural contours of your garden.

Once installed a sand filled grass also provides added protection against damage from cigarettes and accidents with barbeques, due to the natural flame retardant action of the sand. Our range of lawn grass meet BS4790 low radius, this is the standard that all floors in public buildings have to meet.

If you have had a bad experience with any company please send use your pictures and we will put them online and offer you our opinion with what needs to be done to correct any problems. The best solution is to use only trained fitters from companies with a proven track history and using the correct artificial grass surfaces for your project. Pictures to sales@evergreensuk.com.

Before you choose your supplier or installer check:-

Are they are members of any trade body's as this helps to resolve problems if they do occur.
Can you speak to previous customers to ask for their opinion.
What guarantee do they offer on the product and installation.
Do they offer more than one type of lawn surface, as one surface is not suitable for all projects.
Do they offer a maintenance package which you can ask for when and if you need it.
Are the fitters used full time trained staff.
Look carefully at pictures on each web site. Look for ripples and colour differences this can show the quality of installation.

Every lawn fitted or supplied from Lazy Lawn is guaranteed and only fitted by highly trained and accredited fitters with the backing of the UK's longest established artificial lawn installer with over 25 years of experience.