FAQ’s

EvergreensUK London 2015 Archery

Where can I buy artificial grass?

Artificial grass is available direct from Evergreens UK on a next day delivery service as standard, if ordered before 12 noon (subject to terms and conditions). Conveniently, you can buy online or mail your order by telephone by calling 01572 768208. If you are unsure on what product to choose, we offer a free first class sampling service, and our friendly and knowledgeable staff can best advise you.

How can I pay for my order?

You can pay securely online or over the phone. Evergreens accept all major credit cards (5% charge for Amex), cash (collections only), bank transfers, account or cheque. VAT is added to all orders.

Can I collect my order?

Yes, you are able to collect your order from our dedicated distribution warehouse in the East Midlands. Please organise with your sales contact. Please remember that some products can be up to and over 4m in length and are very heavy, so please ensure that you bring the correct vehicle. We can advise on which vehicle would be suitable.

How can I get samples?

For samples, call, email, or fill out our sample request web form. Samples should arrive within 3 business days. If you require them next day please call 01572 768208.

Which surface are best for dog owner’s lawns?

We recommend any of our lawn grasses, but Wonder Yarn and Lazy Signature are the most popular products selected, as they are durable yet soft pile grasses. Additionally, they are partially sand-filled to protect the pile from dog claws. We also recommend the use of a hose to clean your lawn when required.

Can I fit artificial grass onto soil?

It is not best practice to install directly onto soil. A full-depth sub-base is advised so that the synthetic turf lasts as long as it should. Preparation is key when installing our products. If unsure, check with Evergreens first. Also see our fitting information page for more information, or contact one of our installation professionals.

How do I clean my artificial grass?

Use warm soapy water and a stiff brush to clean your grass. Jet washes can also be used and leaves can be brushed off.

Is fitting easy?

We highly recommend having your artificial lawn or flooring professionally fitted by our UK-wide LazyLawn network or the head office events team. If you like DIY, read our fitting instructions and use the recommended equipment. Fitting can be straight-forward if you take your time.

How fast will my order be delivered?

Standard delivery is next day, but we can arrange delivery for any weekday you require. We also offer a same-day delivery service for the UK. Saturday delivery is also available at an increased carriage rate. Please call our office to discuss your requirements. Carriage is subject to our terms and conditions and delivery policy.